Help Center

You can reach out to the Amarte Help Desk by clicking the chat icon on our website (bottom right of screen), emailing hello@amarteskincare.com or calling 530-768-8888. We are available Monday through Friday from 9:00am - 5:00pm (Pacific Time).

Email and SMS Subscribers are the first to find out about promotions and new products. To sign up, add your email, mobile phone number, or both at either the pop up on the homepage of AmarteSkinCare.com or by scrolling down to the bottom of the site. If you can’t locate it, or prefer assistance with subscribing, please email us at hello@amarteskincare.com.

To unsubscribe from Amarte promotional emails, look for the unsubscribe hyperlink toward the bottom of the message. If you can’t locate it, or prefer assistance unsubscribing, please email us at hello@amarteskincare.com.

When you add a product to your cart, you will see the option to make a one time purchase or subscribe and save. If you choose to set up a subscription, you can select the frequency of how often you are sent product(s). The frequency options to receive product is every 1, 2, or 3 months.

Subscriptions can be edited or canceled at any time. For assistance, please reach out to the Amarte Help Desk by email at hello@amarteskincare.com or call us at 530-768-8888.

You will receive a confirmation email when your order has been placed, and a separate email once your order has been packed and shipped with tracking information. If you have not received an email confirmation, or are unsure of the status of your order, you can contact Customer Service by email at hello@amarteskincare.com or phone at 530-768-8888.

If you don't receive an order confirmation email, please check your spam folder. If it is still missing, contact Customer Service via email at hello@amarteskincare.com or by phone 530-768-8888 for further information.

Amarte does not collect sales tax on orders to addresses outside of California. State and county tax will be applied to all orders for California residents.

If your order has not already shipped, you may contact the Amarte Help Desk by calling 530-768-8888 or emailing hello@amarteskincare.com to add or remove products from your order. Once your order has shipped, we are no longer able to make changes and you will need to request a return if you’d like to receive a refund or make an exchange.

If your order has not yet shipped, you may cancel your order by contacting the Amarte Help Desk at hello@amarteskincare.com or call 530-768-8888. Once your order has shipped, we are no longer able to assist with cancellation. You will need to request a return if you’d like to receive a refund or make an exchange.

In addition to accepting all major credit cards, we also accept Apple Pay, Shop Pay, Amazon Pay, and Google Pay & Amarte E-Gift Cards.

Amarte charges your credit card at the time your order is placed. We are unable to change your payment information once you have submitted your order. We can, however, assist with order cancellation and/or placing a new order; simply contact the Amarte Help Desk at hello@amarteskincare.com or call 530-768-8888.

Amarte takes your security seriously and goes above and beyond to protect your information. Your credit card information is transmitted through a highly secure SSL connection, which cannot be intercepted. Once in Amarte’s system, your credit card information is encrypted, meaning no one has access to that information at any time. Amarte’s system undergoes a strict quarterly security audit to ensure PCI/DSS compliance.

At Amarte, we strive to create products that consumers love. As part of our commitment to excellence, we offer a free 60-day return policy on all domestic orders placed on our website. If you are not completely satisfied with any Amarte product for any reason you may return it free at any time for a full refund of the products purchased*.  Pre-authorization is required on all returns.

*Certain conditions apply.

Pre-authorization is required on all returns (products returned to our warehouse that have not received pre-authorization will not be accepted for a refund). To inquire about making a return, please contact the Amarte Help Desk at hello@amarteskincare.com. Once you have received authorization, we will email you a prepaid return shipping label. The shipping label we provide MUST be used to make your return. You will receive your refund or be shipped your exchanged product once we receive your return back in the warehouse.

Yes, as long as you are still within the 60 day return window, if you are unsatisfied with your product,  you are able to return it for a refund.

We work diligently to make sure that your refund is processed as quickly as possible. It takes approximately 5-7 business days* for returns to arrive back into our warehouse depending on where you are shipping from. Once the package is received and inspected, we are able to submit for you to be refunded immediately. Once we have submitted your refund, you will receive an email confirming that your refund has been processed. Refunds typically take 3-5 business days* to post back to your account.

*This is an estimate, we cannot guarantee in cases of shipment or bank processing delays.

While the full price of your item is credited back to you when Amarte receives your return, please be aware that Amarte does not provide refunds on upgraded shipping selections made at the discretion of the customer.

Amarte will email a Shipment Confirmation that details your order and shipment date.

For all shipments you will receive an email once the order is shipped that includes a URL where you can track your shipment. Alternatively, you may contact Customer Service via email at hello@amarteskincare.com or call 530-768-8888 for assistance with tracking your order.

If you don't receive a shipping confirmation email within two business days after submitting your order, please check your spam folder.  If it is still missing, contact Customer Service via email at hello@amarteskincare.com or by phone 530-768-8888 for further information.

Delivery time will depend upon your location and shipping selection. Look for a Shipment Confirmation email with tracking information. Customer Service can also help with tracking and ETA, contact via email at hello@amarteskincare.com or call 530-768-8888.

Yes, Amarte ships worldwide. International purchases of $200 or more qualify for free shipping. Please review our Shipping page for more details.

Amarte offers free shipping worldwide on purchases of $200 or more. International shipping fees vary by weight, please refer to the shipping options at checkout for exact pricing to ship to your address.

International Customers are responsible for paying additional duties, taxes and customs charges, as determined by each country, which are associated with their purchase. Shipping and handling fees on refused packages are non-refundable.

Address problems may refer to a variety of situations, most often involving USPS or UPS not recognizing your address. Please contact Customer Service immediately via email at hello@amarteskincare.com or by phone 530-768-8888 to resolve the situation. Your package shipment may be delayed or cancelled if you do not resolve in a timely manner.

We apologize for the inconvenience and are happy to help! This can happen for a few reasons, many times as a result of the carrier mistakenly marking the package as delivered prematurely. Several customers have had a similar situation, and the typical outcome is that the package will arrive within a day or two of it being marked as delivered. If it has been more than 2 business days since you received your marked as delivered notice and there’s still no sign of the package, please reach out to the Amarte Help Desk at hello@amarteskincare.com so we can assist you with next steps.

Undeliverable and refused shipments are subject to a $15 service charge.

No, the fragrance in Amarte products is 100% natural, and the result of the component botanical ingredients. Being the result of natural ingredients and extracts, the nuances of the scents may vary slightly from batch to batch.

Amarte has extensively researched the application of sulfur to skin care products and has developed a way to purify and formulate with sulfur that avoids the scent found in less sophisticated products while enhancing bioavailability for skin benefits.

Congratulations! Many members of our team and customers alike have used Amarte Products throughout pregnancy and while nursing. Because every individual has to determine what is best for them and what they are comfortable using through pregnancy and nursing, we suggest that you review the ingredient list for each product you’re considering and consult your doctor to make the decision.

We do not provide samples, but we completely understand why you’d want to try before you buy! This is one of the many reasons we offer a 60 day money back guarantee! Try out our products, and if you’re not loving them, request a return and we will refund you for your order. Our Getaway Collection (which can also be purchased individually if you have your eye on one of these items in particular, and Concept Kits are the perfect way to try out some of our products while saving a little bit of $$.

Skin care products function optimally when they are fresh. Product freshness can be adversely affected by light, oxygen, microorganisms such as bacteria and molds, and evaporation. This is particularly problematic when creams are packaged in jars but can also be an issue with standard tubes or pumps. Most Amarte products are packaged in airless pump dispensers. Airless pump packaging ensures that these creams are not subjected to environmental degradation as routinely occurs when even high-end creams are packaged in jars. Airless pumps are expensive and can sometimes look a little plain - but they serve the higher purposes of product integrity and freshness.  Jars are pretty - for sure - but they are not a safe home for world class skin care products.

We recommend a five-step approach to applying your Amarte products. These steps are cleanse, hydrate, moisturize, rejuvenate & protect. Start by cleansing the skin with DAILY WONDER® cleansing foam and/or EXFOLIPOWDER®. Next, hydrate with AQUA MIST® as well as either AQUA VEIL®. Follow that with your favorite moisturizer, we offer four to choose from (in order from lightest to richest): AQUA LOTION®, AQUA CREAM®, HYDROLIFT®, and WONDER CREAM®. The rejuvenation step includes EYECONIC® (safe for AM/PM daily use), and OVERNIGHT EXPRESS®(PM). The final and most crucial step, protect, is comprised of ULTRA VEIL®, a broad spectrum 50+ spf. Should a cosmetic step be desired, ULTRA VEIL® pairs beautifully with NATURAL FINISH™ bb cream (now available in 7 shades with additional Broad Spectrum SPF 36) and POP DECO®.

If you’re interested in receiving personalized product recommendations from our skin care specialists, reach out to us by email at hello@amarteskincare.com with information about your skin type, your skin concerns, and if there are any types of products in particular that you’re looking for. Our team will provide suggestions as to which products will be the best fit for you!

Yes! If you are a licensed spa professional and would like to be considered for an Amarte Pro account, please reach out to us at pro@amarteskincare.com for more information.

Amarte believes in providing great skin care products and great value. The concentrated nature of DAILY WONDER® means that each large airless pump dispenser will serve for a very long time before repurchasing is required. This concentrated formula is why just a small amount can create an impressive amount of active foam when lathered between the palms, perfect for optimal cleansing.

Yes, this cleansing foam can be used on any skin surface. Some have found it very beneficial for thorough but gentle underarm cleansing. DAILY WONDER®‘s unique properties have a unique capability of facilitating optimal management of odor-free cleansing in this delicate and sometimes troublesome area.

A first in the exfoliant cleanser world, EXFOLIPOWDER® meters a proper amount of product with each tip of the open container.  No longer is it necessary to carefully tip the container to get enough cleanser without spillage or waste.  EXFOLIPOWDER®'s metered dose container is another user-friendly Amarte skin care innovation.

EXFOLIPOWDER® typically exfoliates as well as or better than other exfoliant cleansers.  One thing it doesn't do is irritate and inflame the skin from excessive abrasive effects.  This is in keeping with the Korean philosophy of respecting skin integrity through calm and gentle treatment.  Cleansing with EXFOLIPOWDER® involves the experience of smooth and creamy lather combined with a great light scent. The interesting part, however, is what happens after the skin is rinsed and dried.  The skin feels smooth, supple, and definitely 'polished'.  It also looks great and doesn’t become inflamed from the experience.

AQUA MIST® contains six carefully selected plant extracts. These are included for their antioxidant and brightening properties. Additionally, some of these extracts such as prickly pear cactus (Opuntia ficus-indica) have unique calming effects which are particularly useful early in the skin care regimen when toners are typically applied.

Yes, AQUA VEIL® releases water droplets as it is rubbed into the skin, a first in skin care technology.  To see this for yourself, simply place a small amount on the back of your hand and gently massage it in a small circle for 30 to 60 seconds.  Water droplets will magically appear.

AQUA VEIL® can be thought of as a combination of skin toner and serum. As such, for most skin types it is best paired with a moisturizer to ensure optimal moisturization. Thus, the best place for use is after cleansing and before moisturizers, sun protection and color cosmetics.

While other products may be ineffective due to low levels of active retinol or irritating due to suboptimal formulation, Amarte moisturizers are different. Each contains 1.0% retinol – a high level by any measure.  The retinol in AQUA CREAM®, HYDROLIFT® and WONDER CREAM® is formulated for delivery in an effective and exceedingly gentle way. To be effective, intact retinol must be delivered to retinoid receptors deep within the skin.  Because retinol can be easily degraded by oxygen and light, Amarte moisturizers are packaged in an attractive opaque airless-pump container that prevents oxidation and photo-degradation. Amarte moisturizers deliver retinol using a proprietary micro-encapsulation technology for production of nanometer-sized coated retinol spheres which are exceedingly gentle and able to deliver stabilized retinol deep within the skin. Amarte moisturizers combine this gentle delivery system in symphony with other calming and nurturing ActivElements® and ActivExtracts® for a skin care experience unlike any other.

AQUA LOTION® relies on the latest emollient ingredients and technologies to deliver antioxidant brightening with rapid, complete absorption, a sophisticated, elegant feel, and intense, durable moisturization. 

Both AQUA CREAM® and AQUA LOTION® function as brightening moisturizers and provide exceptionally light and pleasant application experiences. Both absorb in seconds leaving a fresh moist feel that is never sticky, oily or heavy. AQUA CREAM® contains 1.0% retinol yet is gentle enough to use twice daily. Although high percentages of retinol may tend to impart a stickiness, AQUA CREAM®’s sophisticated light formulation remains soft, smooth, and absorptive. AQUA LOTION® is retinol-free, even lighter in texture and feel, and is ideal for a.m. use, particularly for those with oily and blemish-prone skin.

The retinol in Amarte moisturizers is carefully selected for quality and specially processed to ensure stability in formulation. Amarte’s special proprietary retinol formulations promote deep absorption without irritation.  Also, these moisturizers are preserved in attractive airless pump containers – shielded from retinol’s enemies – oxygen and light.

HYDROLIFT® and WONDER CREAM® have much in common as they both deliver an exceptional skin moisturization and rejuvenation with 1% retinol, they also differ in certain ways. While HYDROLIFT® relies on Macadamia seed oil for much of its moisturization properties, WONDER CREAM® uses Argan oil and a highly purified ActivExtract® of cultivated mushroom invented in Korea (Schizophyllan – mushroom β-glucan) for moisturization. This novel ingredient also enhances immunity and shields skin from inflammatory triggers, irritation, environmental toxins, and damage from UV exposure. WONDER CREAM® is also packed with antioxidants heavily focuses on brightening the skin, so if you’re looking for additional brightening ingredients, that’s the product we would recommend. HYDROLIFT® has been recently reformulated to add 5 growth factors (EGF, IGF-1, acidic FGF, basic FGF and VEGF), amino acids and vitamins to give a synergic anti-aging effect.  Clinical studies have shown significant improvement in barrier repair, cell regeneration, collagen production, skin elasticity, moisture and wrinkle reduction in as little as 2 weeks.

HYDROLIFT®  and WONDER CREAM® are completely compatible. They can be used at the same time or at different times of the day as part of your skin care regimen. For example, Dr. Kraffert likes to use AQUA VEIL®, HYDROLIFT® and ULTRA VEIL® spf in the morning, then AQUA VEIL® and WONDER CREAM® in the evening.

EYECONIC® does contain 3.8% retinol and is the first product in North America to offer this retinol potency - all contained in a gentle, effective and ultra-elegant formulation that delivers incomparable results. Amarte's proprietary retinol delivery technology and formulational expertise are the two key developmental attributes that account for the effectiveness, tolerability and incredible aesthetic results associated with EYECONIC®, which can safely be used with a low potential for irritation twice daily.

Retinoids, including retinol, tend to be skin irritants.  Upper eyelid skin is very thin and as a result is particularly prone to irritant dermatitis.  The most common cause of eyelid dermatitis is application of skin care products - including those containing retinoids, alpha-hydroxy acids and other potentially irritating ingredients.  In addition to irritancy concerns, it is difficult to obtain meaningful cosmetic benefit from retinoid application to the upper lids because of the delicate and elastic nature of this skin as well as the fact that it is only viewed when the eyes are closed.  Retinoid application is thus generally encouraged all around the eyes except on the upper lids.  For most manufacturers, this is one of the 'unwritten rules' of eye cream application.  Amarte retinol formulations, however, are so sophisticated and mild that irritation of even delicate upper eyelid skin is unlikely.  If you wish to apply Amarte retinol containing formulations to the upper eyelids, please do.  Board certified dermatologist Craig Kraffert, MD personally enjoys applying EYECONIC® to his upper eyelids at least once daily.

EYECONIC® Eye Cream can certainly be used anywhere on the face. This precious formula is probably best reserved, however, for areas requiring extra care and attention.

Overnight Express Therapy is designed to be applied every night.

OVERNIGHT EXPRESS® is designed to be applied as the final skin care step before bed. It performs best when applied after moisturizers but it can be used in place of them if desired.

Yes! ULTRA VEIL® absorbs beautifully into skin with a dry matte finish that doesn’t block pores, cause irritation or otherwise damage skin.

Yes. Until now, placing an application of sunscreen under makeup was a chore that had the potential to interfere with the overall aesthetic of makeup application. No longer. ULTRA VEIL® goes on quick and easy leaving an attractive dry matte look that 'plays well' with virtually all makeup products including BB cream, standard foundation, and mineral powder products. Electing to place ULTRA VEIL® under makeup provides more consistent and complete sun protection regardless of the sheerness of the overlying makeup application.

Ultra Veil’s interesting yellow color is 100% natural and harmonizes with the outer box color. Ultra Veil absorbs completely, of course, producing no perceptible color shift or opacity even on the darkest skin types.

Two hour reapplication guidance is FDA mandated language for every sunscreen label including ULTRA VEIL®. To opt out of this rule, companies must submit to FDA data proving a longer duration of protection and request an altered label. This is an expensive and impractical endeavor; approval, if it comes at all, is often greatly delayed. ULTRA VEIL® maintains its SPF rating (which is the highest recognized by the FDA) after 40 minutes in a water bath. It provides SPF protection that lasts well beyond two hours in most circumstances and, for non-strenuous circumstances associated with most lifestyles, ULTRA VEIL® provides SPF protection that lasts all day. ULTRA VEIL® should be reapplied as needed. Because it is water resistant for more than 40 minutes, reapplication at that frequency during prolonged periods of swimming or heavy perspiration is recommended.

Each NATURAL FINISH™ tint provides smooth color matching and attractive results over a wide range of skin tones and shades.  Read each shade’s description carefully and make your best guess as to what will most closely mimic your natural skin tone. Please keep in mind that we do offer a 60 day satisfaction guarantee, so if you receive your NATURAL FINISH™ and it doesn’t match, you’re welcome to request a return for a full refund.  

Promo codes can be specific to dates, products, or minimum total amount. Only one code may be used per customer, per order. If you are experiencing an error with your promo code please refer to where you received it and check the following: Expiration Date, Excluded Products, and/or Spend Requirement. For questions or assistance with a promo code please contact the Amarte Help Desk by email at hello@amarteskincare.com.

As a member, you’ll earn points and exclusive rewards every time you shop. Rewards = $$ Savings! There are many ways to earn points and save on future orders of Amarte Products!

Yes, you must have an account to begin earning and redeeming points. Click on the Rewards tab at the top of the homepage and you will be prompted to create your account if you don’t already have one.

It’s free to join, and you’ll start earning points even before you place an order with us! See the next question for how to start earning!

There are a few ways to earn points:

• Earn 1 point for every $1 spent

• Earn 100 points simply by creating an account with us!

• Earn 10 points by following us on Instagram

• Earn 10 points by leaving a product review, 20 points if you add an image to that review, or 30 points if you add a video!

• Refer a friend! At the bottom of the Rewards page, you will find a referral box to enter your friend’s email address. Once they follow the next steps in that email and use their $20 off on their first order of $40+, you’ll receive your 400 points ($20)  to your rewards balance.

Once you reach 100 points (hint hint: you get that many points simply by creating an account) you’ll be able to use that for a $5 reward. You can also choose to save up your points for higher rewards!

When you are logged into your account, if you visit the Rewards page, it will reflect how many points you have available.

Redeeming your points is easy! On the Rewards page, scroll down and click REDEEM NOW. On the next page, you’ll select which amount of points you would like to apply to your purchase. Once you click REDEEM, you’ll copy and paste the provided code at checkout for $$ off your order.

Yes, there is a 500 point maximum ($25 off) that can be used per order.

No, your points do not expire.

For assistance with your Amarte Rewards account or applying points toward your purchase, please contact the Amarte Help Desk at hello@amarteskincare.com.